Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.
We include Australia wide Express Post tracking at a flat rate charge $28.95, on all orders. Multiple orders are shipped individually with their own tracking number
We endeavor to pack and ship all orders within 3 business days, with most orders being shipped within 24 business hours of the order being received. We recommend that you refer to Australia Post’s delivery time frames on their website to determine how long it will take for your order to arrive based on your location in Australia (all orders are shipped from Sunshine Coast QLD).
For International Shipping, please use our contact us tab, Supply us with shipping destination and quantities. We will reply with an express Post and Insurance cost and hold your 24hrs.
A tracking number will be emailed to you shortly after your order is dispatched. All orders require signature on arrival.
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee (we simply pass on the exact fee that Australia Post charges to us which is $28.95) along with a second delivery fee. The second delivery fee flat rate shipping charge $28.95 and we will charge you exactly what Australia Post charge us to re-ship the parcel to you.
We do not provide any shipping time frame guarantees and strongly recommend that customers place their orders well before the products are needed, particularly over peak seasons. We will not provide a refund in the event that a parcel missed the deadline for when you required it by. The only exception to this is if your parcel is marked as lost or stolen by the courier or Australia Post.